FAQ

Buying a moped

Where can I buy QEE moped?

You can buy your QEE moped only on this website. There are no shops that sell QEE mopeds in the US. You choose on the website, order, pay, and it is delivered to your door.

Where can I test drive QEE moped?

Currently, there is no option to test QEE moped before buying one. At the time when moped is delivered to your address, you have an option for a short test drive in order to make you final decision.

We are working on launching test drive sites for your convenience.

How return policy works?

Upon delivery, the Buyer is entitled to examine and inspect the Goods provided prior to making any decision to cancel the contract. However, this right is limited and is specifically aimed at providing the same opportunity to Buyer as would have been the case if the Buyer had actually seen the Goods in person prior to making a purchase. 

*Warning: Delivery fees are not a subject to return. In any return action pick-up and delivery costs may be applied. We guarantee full return of product cost according to the original price paid by the customer for the product only.

What is covered by the warranty?

We provide a warranty period of 2 years for the moped and 3 years for the battery.

It covers: motor, charger, digital display, lights, controller and frame. Not covered by the warranty: discs, wheels, braking pads, hand and foot grips and controls, plastic body details in case of mechanical damage or usage. Mechanical damage to the battery may result in cancellation fo the warranty.

You can check full warranty in Terms & Conditions.

How do you deliver a QEE moped to me?

Moped or scooter which you order, will be delivered to your address either by shipping agent or by our representative. Choice of shipping agent is solely our decision.

Estimated delivery timings:

Available inventory estimated delivery to your address is 5-10 days;

Custom ordered mopeds estimated delivery to your address is up to 24 weeks.

Warnings:  *Delivery estimated timings are subject to change without notice. **Delivery options may vary or be limited depending on delivery location within the US.

Do I have to register a moped?

In most cases Yes, but we strongly encourage prior to the purchase to check road laws and regulations of your State regarding registration of the electric 2 wheel vehicle. Due to relative novelty of electric vehicles to the legislation and difference of technical parameters comparing to gas engine vehicles (e.g. Watt motor, max speed etc.), different States have different requirements regarding registration of electric vehicle to operate legally on public roads. 

The issue is also resembles to Driving License for the electric 2 wheel vehicle: please check your State laws and regulations regarding appropriate Driving License you should get in order to ride electric 2 wheeler in your State.

! Don’t forget that it is full and only Buyer’s responsibility to comply with laws and regulations in issues of registration of the vehicle bought, and getting correct Driver License and/or category. QEE and qeemoto.com waives any responsibility and liability for road laws and regulation in your State and its changes.

Riding a moped

What is the max speed of moped/scooter?

Sunra Robo-S max speed is up to 50 mph.

Sunra Grace max speed is 28 mph.

Greenger G16 max speed is 20-22 mph.

Max speed of Sunra SWIFT is 25 mph.

Max speed parameter includes 1 rider with some average weight. Increase of weight on scooter during the ride (e.g. wieght of a rider, add of a passenger, add of a cargo) will decrease max speed.

What is the range I can drive on a full battery?

For Sunra Robo-S you can choose range options of  40, 60 and 85 miles.

For Sunra Grace you can choose range options of  40 and 75 miles.

For Greenger G16 max range is 25 miles.

For Sunra Swift its 80 miles.

Don’t forget that many factors decrease max range of an electric moped/scooter. Among most usual are riding on max or high speed, frequent stops, extreme tempratures, weight increase (see above) etc.

Where should I charge QEE moped?

All QEE mopeds are charged from a regular electric socket. Some QEE mopeds have a removable battery which gives you a variety of options to charge your battery wherever is more convenient for you: home, office, cafe etc. You can also charge a moped directly without removing your battery.

Do you provide a charging cable?

Yes, we provide you with a charging cable.

Do I need a driving licence?

In most cases Yes, but we strongly encourage prior to the purchase to check your State laws and regulations regarding appropriate Driving License you should get in order to ride electric 2 wheeler in your State.

For example, riding Greenger G16 doesn’t require Driving license in most States but some States don’t consider it a vehicle so it is banned from public roads.

! Don’t forget that it is full and only Buyer’s responsibility to comply with laws and regulations in issues of registration of the vehicle bought, and getting correct Driver License and/or category. QEE and qeemoto.com waives any responsibility and liability for road laws and regulation in your State and its changes.

Should I wear a helmet when I ride a moped or scooter?

We strongly encourage to wear a helmet at all times whilst riding a moped or scooter. Including a passenger. But it is full responsibility and liability of Buyer to make a decision. QEE and qeemoto.com waives any responsibility and liability for any damage/injury/death and/or any other consequence of riding moped/scooter with or without a helmet.

 

Financial issues

How can I pay for QEE moped?

 With your credit or debit card – VISA, Mastercard, American Express, Discover.

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